Account Deletion & Data Requests

01Overview

This Account Deletion & Data Requests Policy explains how users can request:

• deletion of their Oohpoint Account;
• deletion or erasure of eligible personal data;
• access to certain personal data (Data Subject Access Requests);
• correction or updating of personal data; and
• withdrawal of consent where applicable.

02How to Delete Your Account

You can request deletion of your Oohpoint Account directly from the Platform: Go to: Settings → Delete Account You will be asked to confirm your request before the deletion process begins. We take reasonable steps to verify that the request is made by the authenticated Account holder before processing.

03What Happens When You Request Account Deletion?

Before your Account is permanently deleted, your request is subject to processing and verification. Depending on your Account status, we will:

• sign you out of your active session;
• disable access to the Account and digital wallet;
• cancel access to ongoing Platform activities where appropriate;
• process eligible pending requests;
• delete or irreversibly anonymise eligible personal data; and
• retain limited information where necessary or permitted for statutory compliance.

04What Happens to Oohpoint Credits?

Before requesting deletion, you should review any available Oohpoint Credits in your Account.

05Pending Campaigns and Verification

If you request deletion while you have an active Campaign, a submitted Campaign awaiting verification, an ongoing review, or a pending reward, Oohpoint cannot continue processing that activity after Account deletion is completed. Pending Campaign participation will be cancelled and will no longer be eligible for credit payouts. You should complete or resolve any important pending activities before deleting your Account.

06What Data May Be Deleted or Anonymised?

Following a valid deletion request, Oohpoint deletes or irreversibly anonymises personal data that is no longer necessary for the purposes for which it was collected:

• Account profile and authentication records;
• contact information (mobile number, email address);
• Platform settings and interface preferences; and
• other personal data associated with your Account that is eligible for deletion.

07Information We May Retain

Deleting your Account does not mean that every single record will be immediately purged. We may retain limited technical and transactional records where reasonably necessary or permitted under applicable law, including:

• compliance with statutory, tax, accounting, or regulatory obligations;
• fraud prevention, security auditing, and preventing duplicate abuse;
• resolving active disputes or enforcing platform agreements; and
• establishing, exercising, or defending legal claims.

08Access to Your Personal Data (DSAR)

You may request information about personal data that Oohpoint processes about you, subject to applicable data protection law and identity verification. Where appropriate, we provide a structured export of relevant personal data. Access may be restricted where disclosure would compromise security, reveal trade secrets, violate another person's privacy, or conflict with statutory obligations.

09Correction or Updating of Your Information

You can update basic profile details directly inside your Oohpoint Account settings. If you are unable to update specific information, you can submit a correction request to legal@oohpoint.com. We will verify your identity before applying modifications.

10Withdrawal of Consent

Where processing relies on consent, you may withdraw consent at any time via Platform controls or by contacting legal@oohpoint.com. Withdrawing consent does not affect processing lawfully completed prior to withdrawal or processing conducted on alternative legal grounds.

11Verification of Requests

To prevent unauthorized account destruction or unlawful data exfiltration, Oohpoint verifies that every request originates from the legitimate Account holder via in-app session authentication, OTP confirmation, or verification through the registered email/mobile.

12Requests Through the Platform

The fastest method to manage your Account is through the built-in self-service controls: • Account Deletion: Settings → Delete Account • Profile Management: Profile → Edit Information

13Requests by Email

If you cannot access your Account or require manual assistance: Privacy and Data Desk: legal@oohpoint.com Please provide your registered phone number, account identifiers, and specific details of your request.

14Processing of Requests

Oohpoint reviews and processes valid deletion and data requests within reasonable statutory timeframes (typically within 30 days of verified receipt). If complex technical factors require an extension, we will notify you with the reason.

15Third-Party Services and Previously Issued Rewards

Deleting your Oohpoint Account does not delete records independently maintained by third-party brand partners, merchant networks, or gift card providers. Issued gift cards remain subject to the relevant merchant's data and service policies.

16Relationship With Our Other Policies

This Policy operates in harmony with the Privacy Policy, Terms of Use, Campaign Participation Rules, and Oohpoint Credits – Terms & Conditions.

17Changes to This Policy

We may update this Policy to reflect operational improvements or regulatory updates. Changes will be posted with an updated Effective Date.

18Contact Us

General Support: info@oohpoint.com Privacy & Deletion Requests: legal@oohpoint.com Freebies Media Solution Private Limited CIN: U73100MH2024PTC425087 Website: oohpoint.com

19In-App Deletion Workflow

To prevent accidental account deletion, Oohpoint implements a multi-step confirmation workflow: